Service Terms and Conditions
Billing
You will receive your monthly invoice on the 1st of each month. We are invoicing you for the current month that we are servicing. We charge a flat monthly rate. We do not charge extra for months that have 5 weeks, as most companies do.
Payment Due Dates
Just as you want your pool serviced every week on time, we also need on-time payment. Invoice payment date is the 3rd day of the month for credit card and digital payments. Checks and cash payments will be picked up on the first service of the month. Payments are late if not received 10 days after the due date.
Invoice Date: January 1st for January Pool
Service Due Date: January 13th
Late fee accessed as of: January 23th
A late fee of $25.00 will be applied if complete payment is not received 10 days after the due date.
Returned check fee of $35.00 will be applied to all returned checks. This late fee can be assigned or waved as approved by Blue Pelican Pools.
Services Included
Chemical Testing and balancing
Included Chemicals
Liquid Chlorine (For sanitation)
Muriatic Acid (For lower PH)
Soda Ash (For raising PH)
Additional chemicals such as tabs as needed to supplement during summer, algicides, phosphate treatments, clarifiers etc will be recommended for proper pool maintenance.
Netting debris
Brushing as needed
Vacuum cleaning with our top of the line portable vacuum. This allows us to vacuum more readily than other companies and avoid using your pump to do so, lengthening the life of your pump.
Weekly service email reports with pictures, chemical readings, chemicals used and feedback including recommended service/repairs.
Replacement Parts and Repairs
During our regular work or inspections we will notify you of any small parts that need to be replaced or repaired as needed to keep your pool operating properly; these may be skimmer baskets, o’rings, skimmer lids, or pool cleaner parts (bags, wheels, or belts). The old item will be left on your deck or table upon replacement if requested and you will be invoiced on your next monthly invoice. Should you want to set an auto approval threshold we can set that up.
For large or emergency repairs we will reach out to you by phone to get immediate feedback and approval on the repair.
Filter and Salt Cell Cleanings
Filter Cleanings
Filter cleanings should be performed twice a year as recommended by the manufacturers. Not only is it recommended by the manufacturers, but it also ensures proper filtration throughout the year. The other factors that indicate the filter needs to be cleaned are low water flow (seen in spillovers and cleaners) or the PSI has risen 10PSI since last cleaning.
In some situations, like big storms or yard work, you might need to do this service more than twice a year. It keeps your equipment working well and keeps your water clear.
If filters are not cleaned at the recommended interval it is impossible to guarantee clear water, filter safety or equipment health.
Salt Cell Cleanings
Salt cells will be inspected quarterly as per manufacture recommendations. Cleanings will be performed when build is seen. Pictures of the cleaning before and after will be emailed. Regular inspection and cleanings protect your costly equipment from failure or poor performance. It is best to keep this work on the auto approval list.
Water Levels
It is the customer’s responsibility to maintain a proper water level in the pool. Low water levels can result in equipment failure and be costly to repair. You will be notified of low water levels.
Referrals
At Blue Pelican Pools, customer referrals play a significant role in driving our success. If you recommend our services to someone, please let us know. As a token of our gratitude, we offer a one month statement credit on your invoice for each new customer that we start regular service with. Thank you for your support in helping our business grow.
Dogs (and other animals)
If a dangerous dog/animal is present in the backyard at the time of service, it is mandatory for the homeowner to ensure that the dog is placed in a secure location until the service is completed. In the event that a dangerous dog cannot be restrained during the service, the service for that week will be skipped, and no credit will be issued for the week skipped. Your understanding and cooperation are greatly appreciated.
For dogs that could get in the way of service or are vocal about someone in their backyard it is recommended that be put in a separate safe place until service is completed.
Holidays
For holidays that fall on a week day, such as Memorial Day, July 4th, Labor Day, or Thanksgiving, your service day may not be your normal day but your pool will be serviced that week.
Service Hiatus
Most pool service companies charge on a weekly basis (52 weeks/year); however, we charge a flat monthly rate. There are 4 months out of the year that have 5 weeks in it, we only bill you for 4 weeks in those months and that is how we cover our vacation and training time. Every year we take our vacation time during non-crucial seasons of the year. You will be notified ahead of time of these weeks.
During these weeks your pool will be left with enough chemicals to maintain the proper balance. We are always accessible by phone if an emergency arises.
Bad Weather
Every reasonable effort will be made to maintain your pool on a certain day of the week, every week. However, it's important to note that, at times, the threat of severe weather conditions, such as freezing rain, thunder, lightning, and other potentially hazardous situations, may hinder our ability to provide the same level of service, or in some cases, any service at all. In cases like this were we are not able to provide service on another day of that week due to conditions, service will be skipped that week without a service credit. We will spend the additional time the following week to ensure the pool is healthy and back to clear.
We do provide service on stormy or rainy days. We will check the chemicals and balance them, check pump and skimmer baskets, and pool equipment. Weather provided we will skim the pool, but if we are not able to due to conditions rest assured we will take care of cleanup the following week.